Refund policy

Ninety days from delivery. Full refund. No restocking fee, no forms.

The whole policy

If you are not happy with the lamp : it arrived damaged, it is not what you expected, or it simply does not suit the room : email support@pigskinglow.store with your order number within 90 days of delivery and you get your money back.

You do not have to explain yourself. We will tell you whether anything needs to come back to us; a lamp that arrived broken never does.

How the money comes back

To the payment method you used at checkout. The checkout provider handles the return of funds, so how quickly it appears depends on your bank rather than on us. It is usually a few business days.

After the 90 days

Every ball carries a two-year warranty on the battery, the LED core, the remote and the glass, along with a certificate of authenticity. If one of those fails inside that window we replace it. The warranty does not cover accidental damage, drops, or a lamp that has been opened or modified.

Your rights

This policy is in addition to any right you have under the consumer law that applies where you live. Nothing here removes a right you already have.

This website is owned, operated and managed by MARVIONIS LTD, a company registered in England & Wales, company number 17448588.